Shane Baker, CEO, Transaction Solutions
Telly Desillas, Head of Online Services, Macquarie Bank
Jason Millett, (Former) Global Head of Technology, eCommerce & Transformation, Billabong International
The financial services industry is facing unprecedented demand for online services. But most FSI’s are working with legacy systems and technology release cycles that don’t change at the speed customers expect. Systems Of Engagement is a model proposed by author Geoffrey Moore and embraced by analyst firms such as Forrester and Gartner to deal with this new expectation of agility without a “rip & replace”
If you’re wondering how to meet the needs of the digital customer but are concerned about the number of legacy systems and processes that will need to change – this discussion is for you.
Our panel of experts will be asked questions such as:
How much is the rapidly changing consumer technology landscape impacting your business?
Does change really need to happen at the core (banking system) or can the customer layer be handled differently?
Is this an issue with technology systems or the technology department’s practices and processes?
Does a “Systems of Engagement” approach require the establishment of a separate team under a Chief Digital Officer?
Is “Systems of Engagement” the way to migrate a bricks ‘n’ mortar bank to the digital FSI customers now demand?
Can banks really transform into digital banks, or will organisations like Moven.com and simple.com do it for them?
