AIIA Lunch: Customer and Citizen Engagement in a Changing World

Details

Confirmed Speakers

• an Bertram (MC) – Managing Vice President Business Analytics research team, Asia Pacific Head of Research, Gartner
• Ian Muir – Head of Customer Experience, Westpac
• John Baird – Head of Production, Australia New Zealand, Deutsche Bank
• Pedro Harris – Executive Director, ICT Strategic Delivery, NSW Government Services
• Vivek Kundra – former US White House CIO and Salesforce Executive Vice President Industries

Tap into the global expertise of the former US White House CIO and Salesforce Global VP, Vivek Kundra and other leaders in a unique AIIA forum that will explore the world where customers rule!

Significant advances in technology and communication, combined with the astonishing growth in data and information, is creating extraordinarily empowered global consumers.

This trend is compounded by pressures across many industry sectors to be more competitive and productive.

These trends fuel the need to intimately understand how consumers and citizens view the world and identify the most important attributes relating to their service needs, whether in a private or public sector context.

Responding successfully to rapidly changing consumer needs is one of the top strategic agenda items for executives, especially Chief Marketing Officers (CMOs), Chief Information Officers (CIOs) and Service Delivery Managers.

Please join AIIA, Vivek Kundra and our panel of experts who will tackle this challenging subject and highlight the opportunity for the very best service oriented organisations to learn from the exemplars, regardless of sector.

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