Ministerial Briefing with Minister Victor Dominello MP
The AIIA is once again delighted to welcome The Hon Victor Dominello, MP to provide his Ministerial Update. This is an opportunity to hear from the Minister directly and get a first-hand view of the key elements of the budget, NSW Government priorities, and future plans and initiatives. There will also be an opportunity for a Q&A.
The inaugural Minister for Digital and Customer Service has led the way in digital transformation across the State ensuring as many government interactions as possible are, and will be, digitised and in doing so delivering the foundation for the ‘tell us only once’ approach.
An advocate of a real-time, data-informed approach to improve citizen services, Minister Dominello has overseen the creation of the Digital Analytics Centre, forged the pathway for digital licences and driven the growth of the ServiceNSW app which has now been adopted by over 6 million people.
Hear from the Minister on how putting the Customer at the heart of Government has helped inform and frame the NSW response to the pandemic, while laying the platform for a future state embracing a digital world where no-one is left behind.
The Hon Victor Dominello, MP
Victor is a senior Minister in the New South Wales State Government and has held various portfolios over the last decade including Aboriginal Affairs, Innovation, and Finance.
He was appointed the inaugural Minister for Customer Service following the 2019 election. The first of its kind in the country, this ministry aims to put the customer and citizen first in the design of all government services.
Victor firmly believes that the use of real-time data, digital innovation, and technology are integral to the delivery of modern public services.