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Home Events Delighting customers through great user experience

Delighting customers through great user experience

Thursday, 10 August 2017


MARGOT FURLONGER | margot@holymackerel.com.au

Price Member: $65

Price Non-Member:  $95


With digital transformation well and truly upon us, companies need to consider how they will deliver the best user experience to drive customer satisfaction, manage user consent and adhere to privacy regulations.


One way is to learn from those that are making a difference and leverage their work via open systems initiatives. Fortunately, the Kantara Initiative, an open source collaboration consortium, has done the heavy lifting. This consortium of industry experts in identity management has defined best practice for user-managed access and for consumer consent. In his role as a board member, Allan Foster will provide an introduction to the Kantara Initiative and the work being done in the development of identity management and trust services so that we can delight customers. Come and learn how you can leverage their expertise.


Joining Allan will be analyst Graham Williamson of KupperingCole who will discuss the importance of user managed access and consent management.

Allan Foster

President, Kantara Initiative board
VP Global Partner Success, ForgeRock

As one of the founders of ForgeRock, Allan has helped build ForgeRock into a multinational identity software vendor with offices on four continents. Allan’s deep technical knowledge has been well used in all aspects of the business, with responsibilities in support, engineering, product management, federal, emerging technology, sales and now in the partner community.


Allan also serves on several boards. He is currently President of the Board at the Kantara Initiative. He is also a director on the board of the DIACC. In the past he has also served on the board at IEEE-ISTO, Portland Macintosh User Group, where he was president, and East County Business Alliance.

Graham Williamson

APAC Director and Senior Analyst

Graham Williamson has consulted in the Identity Management sector for 15 years and is currently serving as a director of KuppingerCole (Asia Pacific) headquartered in Singapore. He is the author of “Identity Management: A Primer” and has practical experience in the identity management and access control industry, having completed assignments in the academic, government and large corporate sectors across three continents. He is an analyst in the areas of Identity-as-a-Service, Dynamic Authorisation Control and Privacy. Graham holds a bachelor of Applied Science degree from the University of Toronto and an MBA degree from Bond University.

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By purchasing tickets to this event you agreed to the capture, storage and use of your data as detailed in the AIIA Privacy Policy. Refunds will be issued should the event be postponed and attendees cannot make the new date.

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