Michael Harte, Group Executive and Chief Information Officer
Commonwealth Bank of Australia
The Commonwealth Bank of Australia is renowned for having market-leading customer service and technology innovation. Its multi-award winning CIO, Michael Harte, believes that the future success for many organisations will lie in enhancing the application of technology to strengthen the ‘relationship’ with the customer. But how can that relationship be deeper and more intimate in an increasingly digital world?
At the next AIIA Banking & Financial Services Forum Michael Ossipoff, Director Capability and Innovation, Telstra will interview Michael Harte, Group Executive and CIO, CBA, on his views on empathy and the evolving customer relationship in a digital world.
