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Home AIIA Forum ‘Empathy and enduring relationship value in an increasingly digital world’ AIIA Forum ‘Empathy and enduring relationship value in an increasingly digital world’

AIIA Forum ‘Empathy and enduring relationship value in an increasingly digital world’

Wednesday, 28 May 2014
}12:00am

SHANGRI-LA HOTEL, 176 CUMBERLAND STREET, SYDNEY, NSW 2000

Details

Michael Harte, Group Executive and Chief Information Officer

Commonwealth Bank of Australia

The Commonwealth Bank of Australia is renowned for having market-leading customer service and technology innovation. Its multi-award winning CIO, Michael Harte, believes that the future success for many organisations will lie in enhancing the application of technology to strengthen the ‘relationship’ with the customer. But how can that relationship be deeper and more intimate in an increasingly digital world?

At the next AIIA Banking & Financial Services Forum Michael Ossipoff, Director Capability and Innovation, Telstra will interview Michael Harte, Group Executive and CIO, CBA, on his views on empathy and the evolving customer relationship in a digital world.

Sponsors

Platinum sponsor: Fujitsu

Gold sponsor: Konica Minolta

Terms and Conditions

By purchasing tickets to this event you agreed to the capture, storage and use of your data as detailed in the AIIA Privacy Policy. Refunds will be issued should the event be postponed and attendees cannot make the new date.

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