AIIA NSW Navigating Digital Government Summit

Chief Customer Officer, Service NSW

Kylie has deep expertise in customer led-organisational transformation and complex program delivery.

As Chief Customer Officer, her current portfolio includes Strategy, Customer Experience and Insights & Analytics. In addition, she is the Executive Director of the Easy to do Business program, working across Commonwealth, State and Local Government to make NSW the easiest state to start and run a business.

Prior to joining Service NSW, Kylie had a career in Australia, North America and Asia in industries including banking, consulting, energy and telecommunications.

Her functional experience includes strategy, finance, mergers & acquisitions, customer experience and operational performance improvement in the private sector, professional services and federal and state government.

Kylie has a Bachelor of Commerce and has undertaken additional post graduate and executive education study in leadership, change, project management and organisational restructuring.

Chief Data Scientist and CEO of NSW Data Analytics Centre, The Treasury, NSW Government

Dr Ian Oppermann is the NSW Government Chief Data Scientist and CEO of the NSW Data Analytics Centre. Ian has 25 years’ experience in the ICT sector and, has led organizations with more than 300 people, delivering products and outcomes that have impacted hundreds of millions of people globally.

Ian is considered a thought leader in the area of the Digital Economy and is a regular speaker on “Big Data”, broadband enabled services and the impact of technology on society. He has contributed to 6 books and co-authored more than 120 papers which have been cited more than 3200 times. Ian has an MBA from the University of London and a Doctor of Philosophy in Mobile Telecommunications from Sydney University.

Ian is a Fellow of the Institute of Engineers Australia, a Fellow of the IEEE, a Fellow of the Australian Academy of Technological Sciences and Engineering, is Vice President of the Australian Computer Society, and a graduate member of the Australian Institute of Company Directors. Ian is also president of the Australia National Committee of the IEC and president of the JTC1 strategic advisory committee in Australia.

Executive Director, ICT Procurement, NSW Government

Mark leads all aspects of NSW ICT Procurement operations, bringing a sound economic and strategic approach to develop effective levers and policy settings in government procurement. The role also leads the development and implementation of ICT procurement reform across government to achieve savings, efficiencies and better value and to drive innovation for the NSW Government.

Prior to joining the NSW Government Mark was Head of Commercial Portfolio, Infrastructure Services at Westpac Banking Corporation. Before Westpac Mark held senior roles at Qantas Airways, the Commonwealth Bank of Australia and the Sydney Organising Committee for the Olympic Games. Previously Mark was also a Management Consultant with PA Consulting Group.

Within Westpac, Mark was responsible for the management of the end to end sourcing lifecycle, from strategy development and execution to governance, commercial and contractual management and risk management of Westpac’s ecosystem of strategic partners, and ensuring compliance to relevant Westpac policies, Laws and APRA regulations.

Between 2008 and 2013 Mark was Head of Commercial Portfolio, Applications Services. Mark’s responsibilities included a leadership role in the Applications Services Transformation Program, which created a step change in the delivery of application services through leveraging the capabilities and experience of global Tier 1 partners IBM, Infosys, and TCS.

From 2013 until 2018 Mark was Head of Commercial Portfolio, Infrastructure Services. In this role Mark played a lead role in the Infrastructure Transformation Program, which has created common operating models across each infrastructure services domain utilising as-as-service engagements, established an ecosystem of partners (including Dell Technologies, IBM, Infosys, NetApp and Telstra), established a private cloud environment with IBM and commenced a workplace transformation with IBM.

Mark has also played a lead role in establishing commercial arrangements for a virtual private cloud with Microsoft Azure and public cloud services with AWS.