NSW Breakfast Series – Update with James Bates, Chief Data Officer, Department of Customer Service

James Bates

Chief Data Officer & Executive Director of Customer, Data & Insights

NSW Department of Customer Service

James Bates is the Chief Data Officer and Executive Director of Customer, Data & Insights at the NSW Department of Customer Service.

The NSW Department  of Customer Service was formed in 2019 with a mission to put customers and community at the centre of government decision making and service delivery.

James’ team supports that mission by using data, insights and evidence to improve community outcomes through more effective policy development, program design and service delivery. James has been with the NSW public sector for 15 years, working in a variety of implementation and policy roles.

Panellists

Michael Kapr

Founder & CTO

Billigence 

Michael Kapr is the CTO of Billigence, leveraging over 25 years of professional experience to empower businesses to transform the way they work with their data. With a fervour for efficiency, he has developed a deep understanding of the evolving landscape of data, analytics and business intelligence and the technology residing within it.   

Driven by a strong desire to have businesses become data-driven, he founded Billigence with the goal of providing expert guidance and support to organisations of all sizes. He firmly believes that data is one of the most valuable assets that any business can possess and he is committed to helping them unlock their full potential. 

Michael ensures clients are always ahead of the curve by identifying strategic partnership opportunities with the best-of-breed technology on the market. By forging partnerships with leading software vendors, he provides Billigence with access to the latest tools and platforms to help clients maximise the value of their data. 

In his position, Michael oversees all aspects of the company’s technology strategy. He has cultivated a team of experts, of whom he works closely with, to develop innovative solutions that revolutionise the BI capabilities of any business.  

Lisa Sherin

Senior Solutions Architect

Databricks

Lisa is a Senior Solutions Architect at Databricks working with Enterprise customers predominantly across Public Sector and Energy & Utilities. Lisa collaborates with customers’ business and technical teams to evaluate and implement Data and AI solutions on the Lakehouse, driving business value and delivering customer and citizen impact. 

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