Chief Customer Officer Sydney – October 2018

Details

What’s new for 2018

• Largest ever speaker panel: Engage with 60+ leading minds in CX today.
• More structured networking opportunities: We have incorporated more interactive networking across the agenda with speed networking, meet the speakers lounge, discussion groups and roundtables.
• Audience led C-SUITE Q&A sessions: This is where it gets interesting – we give attendees the chance to lead our CCO’s and CDO’s panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members.
• 17 narrative driven case studies: We’ve all heard of death by powerpoint. Now we bring you our narrative-driven case studies, where speakers will provide insights into their organisation’s CX journey, highlighting the pitfalls and strategies in overcoming them.
• 3 dedicated tracks:
  Tailor your own agenda depending on where you are in your organisations transformation journey. Each track will be comprised of focused discussion groups and in-depth Case Studies.

Speaker recruitment has commenced with early confirmations from:

• Lee Hatton, CEO, UBank
• Cynthia Krieger, Senior Customer Experience Manager, Tesla (US)
• Troy Barnes, Chief Customer Officer, Pizza Hut Asia Pacific
• Lisa Dowie, Chief Customer Officer, Property Exchange Australia Ltd
• Lee Scales, Chief Customer Officer, UniSuper
• Lisa Pogonoski, Chief Customer Officer, BT Financial Group
• Lawrence Mitchell, Chief Customer Officer, Sumo Salad
• Tony Blamey, Chief Product & Customer Experience Officer, Domain Group
• Bianca Bates, Chief Client Officer, Cuscal Limited
• Michael Donath, Chief Digital Officer, IKEA
• Samantha Mitchell, Chief Digital Officer, Coca-Cola Amatil
• Marcus Marchant, Chief Digital & Innovation Officer, QBE Insurance
• And many more!

AIIA members receive a discount to attend this event.  The discount code is AIIA20 – click here to register.