Australian Information Industry Association

  

Cannot Receive AIIA Emails


Please follow the steps below to solve your issue. However, if you have any further questions, please contact us at 02 6281 9409 or it@aiia.com.au.

  1. Check your Spam or Junk folder to see if our emails are sitting there.
    • If yes, please flag our email flyers as not spam/junk and your future AIIA emails will go to your inbox
    • If No, please go to Step 2.
  2. You will need to check with your IT staff if our emails are being held or routed elsewhere by some email rules.
    • If Yes, please ask them to give our emails green light, so that you can receive our emails in future
    • If No, please go to Step 3
  3. If you are still regularly having issues receiving our emails, can we please ask that you contact your IT team to request they whitelist Mail Chimp IPs or Domains.
    • To white list Mail Chimp IPs - Copy and forward the link https://mailchimp.com/about/ips/ to your IT department to white list Mail Chimp IPs
      • Keep in mind that the listed IPs on that page is not a single IP, your IT professional needs to use a CIDR calculator to white list all the IPs. Further details are available on the link above.
    • To white list Mail Chimp Domains - Ask your IT team to white list following domains - Please note that this option may result in receiving some spam emails
      • mcsv.net
      • rsgsv.net
      • mcdlv.net