Australian Information Industry Association


AIIA Queensland Sundowner

Date: Tuesday 21 March, 2017

Time: 5-7pm (speaker at 5.30pm)

Where: Telstra, Level 4, 275 George Street, Brisbane

Enquiries: Margot Furlonger 0422 548 323

AIIA Member Early Bird Price:$0.00 (Incl. GST) Table of : $0.00 (Incl. GST)

Non-Member Early Bird Price:$0.00 (Incl. GST) Table of : $0.00 (Incl. GST)

AIIA Member Price:$22.00 (Incl. GST) Table of : $0.00 (Incl. GST)

Non-Member Price:$33.00 (Incl. GST) Table of : $0.00 (Incl. GST)


Join us on Tuesday 21 March and hear Public Service Commission Executive Director Helen Sharpley discuss the agency’s focus on co-design, design thinking and behavioural insights, to help government agencies create better services, strategy and policy.

PSC’s Community Insights team is a little-known service driving incredible innovation and new ways of thinking across customer-focused Government projects. They connect government with Queensland communities and apply fresh thinking to create alternative solutions to help improve the lives of Queenslanders.

Helen will detail projects including the bespoke design of procurement policy, their engagement work with the Queensland Family and Child Commission, and the co-design of tools for the housing and homeless sector.


Helen Sharpley, Executive Director,
Community Insights, Public Service Commission

Helen Sharpley’s diverse career has seen more than 15 years’ in executive positions spanning government, communications and tourism.

She has extensive experience in consulting across these industries and, not one to shy away from a challenge, has recently taken up a role heading a team of consultants that help government agencies create enhanced value for the community. Innovation, technology and change have been hallmarks of her career: from roles as chair of Australia Post’s Business Information Committee, to CEO of an early stage company developing data-driven technology, and culminating in a stint at the Premier’s Department leading the government’s open data initiative.

This spurred her to see the value in big data, digital solutions and the power of customer-centred design thinking to drive real value and change. Today she continues this work, using creative community-led solutions to help improve the lives of Queenslanders.

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