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Home Events NSW Shared Centre Services Strategy with Catherine D’Elia, NSW Department of Customer Service

NSW Shared Centre Services Strategy with Catherine D’Elia, NSW Department of Customer Service

Thursday, 15 May 2025

} 7:30 am – 9:30 am (AEST)

Microsoft, Level 28, 1 Denison Street, North Sydney NSW 2060

Events Team | [email protected]

1300 665 145 

Details

Join us for an insight provided by Catherine D’Elia, Deputy Secretary Government Shared Services, who managed the team that implemented the Process and Technology Harmonisation (PaTH) program and who is standing up the new Shared Services operation and Enterprise Resource Planning system for 92 agencies across the NSW Government.

Keynote speaker

Catherine D’Elia

Deputy Secretary, Government Shared Services

NSW Department of Customer Service

 

Ms Catherine D’Elia is the Deputy Secretary, Government Shared Services, in the NSW’s Department of Customer Service (DCS). Ms D’Elia has a strong background in strategic leadership, large scale change management, executive level collaboration and complex problem resolution. Ms D’Elia transitioned to the Department of Customer Service following 16 years at the Department of Communities and Justice (DCJ) where she was most recently the Deputy Secretary for Corporate Services. At DCJ Ms D’Elia was responsible for delivering an ERP solution and harmonizing Shared Services operations across 60 NSW Government agencies (consisting of 60,000 employees.) Ms D’Elia moved to DCS to stand up Government Shared Services to create a strategic roadmap that continues the consolidation and harmonisation of Shared Services Operations on a single ERP platform for more than 100+ agencies across 8 NSW Government Departments.

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