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BEGIN:VEVENT
UID:MEC-855295cebe194fc2459fddbcaff2516e@aiia.com.au
DTSTART:20131008T210000Z
DTEND:20131009T070000Z
DTSTAMP:20210322T134500Z
CREATED:20210323
LAST-MODIFIED:20210323
SUMMARY:Customer Engagement: Banks leading Government OR Government leading Banks?
DESCRIPTION:[et_pb_section fb_built=”1″ admin_label=”section” module_class=”eventdet-align” _builder_version=”4.8.2″ custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false”][et_pb_row module_class=”evdet-icon-align” _builder_version=”4.8.2″ _module_preset=”default” width=”100%” custom_padding=”||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Event Date” _builder_version=”4.8.2″ _module_preset=”default” text_font=”manrope||||||||” text_font_size=”16px” text_line_height=”22px” custom_margin=”||10px||false|false”]Wednesday, 03 June 2026[/et_pb_text][et_pb_text admin_label=”Event Time” _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||10px||false|false” locked=”off”]\n}11:30am-2:00pm\n[/et_pb_text][et_pb_text admin_label=”Event Location” module_class=”eveminialign” _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||10px||false|false”]\nVHOTEL REALM, 18 NATIONAL CIRCUIT, CANBERRA ACT 2600\n[/et_pb_text][et_pb_text admin_label=”Details Heading Only” _builder_version=”4.8.2″ text_font=”manrope||||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” header_3_font=”Poppins Semi||||||||” header_3_text_color=”#c41917″ header_3_font_size=”26px” header_3_line_height=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”40px||||false|false” locked=”off”]\nDetails\n[/et_pb_text][et_pb_text admin_label=”Details Content and Speaker Information” _builder_version=”4.8.2″ _module_preset=”default”]\nAt the next AIIA Forum Michael Pratt in his capacity as Customer Service Commissioner for NSW Government for the first time will deliver a presentation entitled “Customer Engagement – rumours of its success are greatly exaggerated”\nFollowing his presentation Mr Pratt will participate in a moderated Q&A session addressing the topic of ‘Customer Engagement: Banks leading Government or Government leading banks?’ We will cover areas such as: ·\n\nLong range view on customer engagement/user experience\n\nConsumers: Trends facing the way consumers wish to engage with those that serve them, globally and in Australia\nGovernment: Trends facing public sector service delivery globally, Australia and NSW\nBanking: Trends facing customer engagement for banks, globally and Australia · Service NSW Update\nLatest update on Service NSW and Customer Service reform\n\nnext priorities in the services transformation strategy\nWhere can Government learn from Banking? And where can Banking learn from Government?\nWhat should strategically smart ICT firms be doing to anticipate and be high value partners with the above?\n\n\n\n\n\n[/et_pb_text][et_pb_divider color=”#c41917″ _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||0px||false|false” locked=”off”][/et_pb_divider][et_pb_text admin_label=”Sponsors Heading Only” _builder_version=”4.8.2″ text_font=”manrope||||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” header_3_font=”Poppins Semi||||||||” header_3_text_color=”#c41917″ header_3_font_size=”26px” header_3_line_height=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” locked=”off”]\nSponsors\n[/et_pb_text][et_pb_text admin_label=”Sponsors Information” _builder_version=”4.8.2″ _module_preset=”default”]\nPlatinum sponsors: salesforce, nextgen Group\nGold sponsor: perceptivesoftware\n[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Terms and Conditions Global Element” _builder_version=”4.8.2″ _module_preset=”default” width=”100%” custom_padding=”10px||0px||false|false” global_module=”166623″ collapsed=”on”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text _builder_version=”4.8.2″ _module_preset=”default” custom_padding=”5px|20px|20px|20px|false|false” border_width_all=”2px” border_color_all=”#c41917″]\nTerms and Conditions\nBy purchasing tickets to this event you agreed to the capture, storage and use of your data as detailed in the AIIA Privacy Policy, a link to which is provided here https://aiia.com.au/privacy\n[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]\n
URL:https://aiia.com.au/event/customer-engagement-banks-leading-government-or-government-leading-banks-2013-10-09/
ORGANIZER;CN=:MAILTO:
CATEGORIES:NSW,State and Territory Events
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