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BEGIN:VEVENT
UID:MEC-94045c4410c07ad5b81725aef4b3e721@aiia.com.au
DTSTART:20130326T210000Z
DTEND:20130327T070000Z
DTSTAMP:20210322T010700Z
CREATED:20210322
LAST-MODIFIED:20210322
SUMMARY:AIIA Financial Services Breakfast Briefing
DESCRIPTION:[et_pb_section fb_built=”1″ admin_label=”section” module_class=”eventdet-align” _builder_version=”4.8.2″ custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false”][et_pb_row module_class=”evdet-icon-align” _builder_version=”4.8.2″ _module_preset=”default” width=”100%” custom_padding=”||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Event Date” _builder_version=”4.8.2″ _module_preset=”default” text_font=”manrope||||||||” text_font_size=”16px” text_line_height=”22px” custom_margin=”||10px||false|false”]Wednesday, 03 June 2026[/et_pb_text][et_pb_text admin_label=”Event Time” _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ locked=”off” sticky_enabled=”0″]}12:00am[/et_pb_text][et_pb_text admin_label=”Event Location” module_class=”eveminialign” _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ sticky_enabled=”0″]\nNSW TRADE & INVESTMENT CENTRE, LEVEL 47 MLC CENTRE, 19 MARTIN PLACE, SYDNEY, NSW\n[/et_pb_text][et_pb_text admin_label=”Details Heading Only” _builder_version=”4.8.2″ text_font=”manrope||||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” header_3_font=”Poppins Semi||||||||” header_3_text_color=”#c41917″ header_3_font_size=”26px” header_3_line_height=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”40px||||false|false” locked=”off”]\nDetails\n[/et_pb_text][et_pb_text admin_label=”Details Content and Speaker Information” _builder_version=”4.8.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]\n‘Information Innovation’\nPositive Change of Customer Experience through Technology & Innovation\n[/et_pb_text][et_pb_text admin_label=”Guest Speakers Heading Only” _builder_version=”4.8.2″ text_font=”manrope||||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” header_3_font=”Poppins Semi||||||||” header_3_text_color=”#c41917″ header_3_font_size=”26px” header_3_line_height=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” locked=”off”]\nGuest Speakers\n[/et_pb_text][et_pb_text admin_label=”Guest Speakers Information” _builder_version=”4.8.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]\n\nRick De Ataide, Business Intelligence Manager – Strategy, Planning, and Change, IAG\nKaren Ganschow, Head of Customer Relationship Marketing and Digital, Westpac\n\nThe session will be moderated by Ian Bertram, Managing Vice President Analytics, BI and Performance Management research team, Gartner.\nTo kick start our 2013 Financial Services event series our expert panel will deliver insightful views on how the combination of ‘information management competencies’ and ‘innovation processes’ will define the future of mass customisation in products, services, and customer experience in the financial services industry.\nRich information relating to transactions – both financial and social – can now be collected and processed at a relatively low marginal cost. Effectively exploited, this information is more valuable than the transactions themselves. With the right information you can:\n\nAmplify positive customer experiences\nDetect and recover negative customer experiences·\nConvert a bank into a service that helps individuals achieve their goals – financial or otherwise\nTurn an insurance company into a trusted partner that proactively protects customer’s assets from harm\nLeverage the “skeptical trust” that customers have of their financial services providers to include management of identify, relationships with other service providers, and personal life-time goals\n\nTechnology advances and cost structures now allow leading financial service organisations to move beyond real-time processing of transactions to real-time processing of any complex event.\nCustomer decisions based on emotions, relationships, and experience are fussy. A whole-of-life relationship with an individual, organisation or global company is complex. Technology and innovation can help simplify these complex scenarios.\nThis ‘Information Innovation’ panel discussion will help attendees shift from focusing on the limitations of technology – limitations that no longer exist – to a focusing on the possibilities for positive change in customer experience, depth of customer relationships, product innovation, and industry leadership)\n[/et_pb_text][et_pb_divider color=”#c41917″ _builder_version=”4.8.2″ _module_preset=”default” custom_margin=”||0px||false|false” locked=”off”][/et_pb_divider][et_pb_text admin_label=”Sponsors Heading Only” _builder_version=”4.8.2″ text_font=”manrope||||||||” text_text_color=”#000000″ text_font_size=”16px” text_line_height=”24px” header_3_font=”Poppins Semi||||||||” header_3_text_color=”#c41917″ header_3_font_size=”26px” header_3_line_height=”32px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” locked=”off”]\nSponsors\n[/et_pb_text][et_pb_text admin_label=”Sponsors Information” _builder_version=”4.8.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]\nFujitsu, obs Transform your business, POLARIS, NSW Government Trade & Investment, SMS Management & Technology\n[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Terms and Conditions Global Element” _builder_version=”4.8.2″ _module_preset=”default” width=”100%” custom_padding=”10px||0px||false|false” global_module=”166623″ collapsed=”on”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text _builder_version=”4.8.2″ _module_preset=”default” custom_padding=”5px|20px|20px|20px|false|false” border_width_all=”2px” border_color_all=”#c41917″]\nTerms and Conditions\nBy purchasing tickets to this event you agreed to the capture, storage and use of your data as detailed in the AIIA Privacy Policy, a link to which is provided here https://aiia.com.au/privacy\n[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]\n
URL:https://aiia.com.au/event/aiia-financial-services-breakfast-briefing/
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CATEGORIES:NSW,State and Territory Events
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